Devendra Kumar is an accomplished IT Service Management professional with 17 years of experience in customer service, including 10 years specializing in people management and collaborative leadership. They currently serve as Vice President of Service Management at NatWest Group, focusing on treasury business IT support and management. Their diverse background includes roles at Kotak Securities, Open Solutions, HDFC Bank, and Société Générale, where they have honed their expertise in IT consulting, project transitions, and service management. Devendra holds a BSc in IT and a PGDBM in Marketing and Finance.
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