Kyle Richard is an experienced professional in customer support and operations, currently serving as a Customer Support Manager at Nauto since April 2018, with previous roles including Tier 3 Support Lead and Technical Customer Support Representative. Prior experience includes working at GoPro, where Kyle provided Tier 2 support for hardware and software products, and at DoorDash, focusing on operational support across various channels. Kyle has a strong background in customer service and team leadership, demonstrated through multiple roles in organizations like the YMCA and The Bay Club Company, and holds a B.S. in Business Administration with a concentration in Management from San Francisco State University. Proficient in Sugar CRM and Microsoft Office, Kyle excels in troubleshooting, client relationship management, and cross-department collaboration.
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