James Harris

James Harris is an accomplished professional with extensive experience in service delivery and operations management, currently serving as Senior Director of Service Delivery at Navan since July 2019. Prior roles at Navan include Director of Global Travel Operations & Services and Senior Manager Operations and Service, where foundational processes and team structures were developed. Previously, James managed contact center operations at Alsco New Zealand, focusing on centralizing processes and improving performance. Additional experience includes roles as an Insurance Broker at Aurora Financial and Sales Manager at Youi Insurance, where sales strategies and training programs were effectively implemented. James also has retail management experience from Jeanswest, emphasizing staff development and program implementation.