Prashanth Kumar has extensive experience in customer support and resolution roles across various leading organizations. Beginning as a Customer Support Associate at Reliance Retail from February 2021 to November 2022, Prashanth excelled in managing customer interactions and resolving issues related to order management and deliveries. Transitioning to BYJU'S in April 2023 as a Student Success Specialist, responsibilities included delivering personalized support to enhance user engagement. In July 2024, Prashanth joined Walmart Global Tech India as a Resolution Specialist, managing case inquiries related to HR operations while ensuring timely resolutions. Currently serving as a Customer Support Specialist at NAVEX, Prashanth is further leveraging expertise in customer service. Educationally, Prashanth holds a Bachelor of Science in Biochemistry from Vijayanagara Sri Krishnadevaraya University and is pursuing an Executive MBA in Business Administration at Christ University, Bangalore.
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