Monica P

Monica P is a Quality Analyst at Ola, where they monitor internal and external calls, conduct audits, and facilitate training sessions for new hires. With a Master of Arts degree from Kuvempu University, Monica has developed expertise in quality assurance, customer relationship management, and problem-solving. Previous experience includes roles as a Safety Response Team Supervisor and Associate at Ola from 2017 to 2021. Currently, Monica also holds the position of SME QA Process Excellence at Navi, bringing diverse perspectives to their work.