Uday Kumar is a seasoned professional with extensive experience in customer support and team management, currently serving as Manager CX at Navi since March 2022. Previously, Uday held various leadership roles at Flipkart from July 2014 to March 2022, including Operations Team Lead, where impressive capabilities in managing high-performing outbound teams and optimizing operational workflows were demonstrated. Uday's career began as a Customer Support Agent, progressing through roles such as Escalation Specialist and Customer Service Analyst, showcasing a strong commitment to delivering exceptional service and continuous improvement. Uday holds a Bachelor of Business Administration from HKES Veerendrapatil Degree College and a Master's in Commerce from GITAM Deemed University.
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