Danielle B.

Danielle B. has a diverse work experience in customer success and client service delivery roles. Danielle is currently working as a Client Service Delivery Manager at Navitaire, an Amadeus company. Prior to this, they worked as a Customer Success Manager at Preqin and LexisNexis. In 2020, they joined Egress Software Technologies as a Customer Success Manager and later took on the role of Customer Success Coordinator. From 2018 to 2020, they worked as a Customer Operations Executive at Amadeus IT Group. Additionally, Danielle has experience in the travel industry, having worked as a Luxury Travel Adviser at Spain Unspoilt. Danielle also has experience in heritage research and event planning as a Heritage Research Assistant at PLANED. Throughout their roles, Danielle has demonstrated strong skills in customer success and service delivery, as well as a proactive approach to supporting clients and fostering positive relationships.

Danielle B. obtained their Master's degree in International Tourism Management from EAE Business School between 2017 and 2018. Prior to that, they completed their Bachelor's degree in Tourism Management from the University of Wales Trinity Saint David from 2012 to 2015. In terms of additional certifications, Danielle obtained the Microsoft Certified: Azure Fundamentals certification from Microsoft in March 2023. Danielle also completed the Quality Management Systems (QMS) and Information Security Management Systems (ISMS) Internal Auditor Training Course (ISO 9001:2015 and ISO/IEC 27001:2013) from BSI in March 2021.