Abel Gutierrez is a seasoned IT professional currently serving as the Sr. Manager of Problem Management at NBCUniversal, where they focus on eliminating root causes of service-impacting incidents to enhance performance and customer experience. Previously, Abel enhanced critical application availability metrics at Lumen Technologies, driving improvements from 99.57% to 99.99%. They possess a Bachelor’s degree in Leadership with a specialization in IT and Emergency Management, alongside several certifications including ITIL Foundations. Abel has also received awards for their coursework in Organizational Leadership at Colorado State University.
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