Hailey Serna is a Senior Product Manager at NBCUniversal, previously holding the title of Product Manager for Commerce Partnerships, with experience as a Senior Business Associate at Next Jump. At Next Jump, Hailey managed key products for the Perks at Work merchant sales and onboarding system. Prior roles include a Customer Service Associate at Next Jump, where responsibilities included user research, backlog management, and cross-team collaboration. Hailey also served as a Client Services Intern at Breaktime Media, a Product Operations Intern at CVS Health, where product improvements were recommended for the technician hiring process, and an Associate User Researcher Consultant Intern at Dunkin' Brands, focusing on employee attraction and retention strategies. Educational background includes a Bachelor's Degree from Babson College and additional studies at CUHK Business School.
This person is not in the org chart
This person is not in any teams
This person is not in any offices