Mark Varney

Mark Varney is currently the Problem Management Service Lead at NBC Universal, where they focus on service reporting and alignment with DevOps and cloud transformation initiatives. With extensive experience in IT service management, Mark previously served as a Service Assurance Manager and Problem Lead at NBC Universal International, where they established service reporting capabilities and contributed to risk management frameworks. Their career also includes roles at Hertfordshire Constabulary, where they introduced ITIL-based service management processes, and EDS Group, focusing on service delivery and support. Mark holds certifications as an ITIL v4 Managing Professional and ITIL Expert, reflecting their commitment to enhancing IT service management practices.