Michele Dunneman is a Lead Business Analyst in Governance, Risk & Compliance Cyber Security at NBCUniversal Media, LLC, where they establish change management processes to ensure minimal disruption to IT services. Previously, they served as an ITSM Problem/Project Analysis Manager and Incident Operations Manager at NBCUniversal, focusing on problem management and incident resolution across the organization. Earlier in their career, they contributed as a Sr. Computer Operator at AIG SunAmerica and a System/Technical Administrator at Guitar Center. Michele holds an Associate of Science in Information Technology from Edison Technical College and has earned an ITIL Foundation Certificate in IT Service Management.
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