Eric Shankel

Eric Shankel is a seasoned professional with extensive experience in customer success and solution management within the technology sector. Currently serving as Principal Solution Services Manager at nCino, Inc. since March 2022, Eric previously held the role of Senior Manager, Customer Success at Velma.com, where a customer-first culture was strategically promoted. Eric's expertise spans FinTech and various CRM technologies, with a proven track record in empowering teams to enhance post-sale journeys. Earlier roles include Client Services Manager at Velma.com, Professional Services Manager at Lionbridge, and a technical support lead at MobileDataforce. Eric's leadership has been instrumental in driving significant revenue growth and fostering long-term client relationships across multiple organizations. Eric holds a BA in English - Technical Communication from Boise State University.