Chantel Herrera currently serves as the Director of Operations at nClouds since February 2023, where responsibilities include leadership in operations, project management, and AWS Pro-Services. Previously, Chantel worked at NetWize from February 2016 to February 2023 as a Service Delivery Manager, where significant achievements included reducing average support ticket response times, increasing ticket resolution rates, and enhancing client satisfaction and retention. In earlier roles, such as Dispatcher, responsibilities encompassed ticket management and performance reviews. Chantel holds a Bachelor of Science in Clinical Psychology from Westminster University, obtained between 2010 and 2013.
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