Mark Taylor

Mark Taylor is a skilled Customer Success and Service Delivery Leader with over a decade of experience in building trusted client relationships and driving retention and growth in the tech and managed services sectors. Currently serving as a Service Delivery Manager at Nectar Group, Taylor previously held key roles at Ricoh New Zealand Limited, The IT Team, and other organizations, where they consistently achieved high retention rates and significant revenue contributions. Taylor's expertise encompasses leading cross-functional teams, strategic account management, and delivering operational excellence. They hold a Bachelor’s degree in English Language and Linguistics from the University of East Anglia.