Neighborly is a holding company of 21 service brands focused on repairing, maintaining and enhancing consumers’ homes and businesses and is the world’s largest home services franchisor serving 8.9 million+ customers. The company operates online platforms that connect consumers to service providers in their local communities that meet their rigorous standards as a franchisor across 14 service categories.

Consumer Services

Neighborly

Neighborly's headquarters in San Francisco, CA, United States

This department focuses on enhancing customer satisfaction and engagement through targeted marketing and relationship management.

Customer Experience

The Leadership Team at Neighborly is comprised of executive leaders across various disciplines, including operations, marketing, finance, and technology, who work collaboratively to set strategic direction, drive operational excellence, and foster brand growth across the company's diverse portfolio of home service franchises. Their focus is on enhancing customer experience, optimizing franchise performance, and expanding Neighborly's market presence while ensuring alignment with the company's mission to connect consumers with trusted service providers.

Leadership Team

The Marketing and Brand Strategy team at Neighborly is responsible for developing and executing comprehensive marketing initiatives that enhance brand visibility and drive consumer engagement across its diverse service brands. This team leverages data analytics, consumer insights, and performance marketing strategies to optimize local marketing efforts and franchise development. They also manage digital operations and brand communications to ensure a cohesive and impactful presence in the home services market.

Marketing and Brand Strategy

This department focuses on the growth and support of franchise operations, providing resources and guidance to franchise owners and stakeholders.

Franchise Development

The Technology and Data Management team at Neighborly is responsible for developing and maintaining robust digital platforms and data systems that enhance the efficiency and security of the company's service offerings. This diverse team of experts focuses on data analysis, software engineering, and cybersecurity to ensure seamless connectivity between consumers and service providers while safeguarding sensitive information. They strive to leverage technology to drive innovation across Neighborly's extensive portfolio of service brands.

Technology and Data Management

The Finance and Compliance team at Neighborly is responsible for ensuring the financial integrity and regulatory compliance of the company and its service brands. They manage financial reporting, oversee contracts, and ensure adherence to legal standards, while also supporting payroll and taxation matters. This team plays a crucial role in safeguarding the company’s assets and maintaining compliance across all operational facets to foster trust and transparency within the organization.

Finance and Compliance

The Franchise Development and Sales team at Neighborly is responsible for expanding the company’s network of service brands through strategic franchise recruitment and support. They identify and engage potential franchisees, manage compliance and technology needs, and provide ongoing business coaching to ensure franchise success. This team plays a crucial role in driving growth and maintaining high standards across Neighborly’s diverse service offerings.

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Other teams

Leadership Team

Marketing and Brand Strategy

Franchise Development

Technology and Data Management

Finance and Compliance

Franchise Development and Sales