George Hirsch is an accomplished professional with extensive experience in leadership, implementation, and customer success within the SaaS industry and community organizations. Currently serving as Team Lead for Implementation at Nelnet, George supervises a team of 12, focusing on efficiency and customer satisfaction, successfully increasing the metric from 85% to 93%. Previous roles include Implementation Specialist in which George developed training programs and standardized systems, and Volunteer Success Manager at Mutual Aid NYC, overseeing volunteer operations and digital workspace development. An experienced educator and performer, George has also held positions as an adjunct lecturer and production coordinator, demonstrating a strong ability to manage projects and adapt to diverse needs. George graduated from Macaulay Honors College at The City University of New York with a Bachelor's degree in Dance.
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