Ryan Hansen

Ryan Hansen is an experienced IT Manager currently employed at Nelnet since March 2018, managing a team of eight Service Desk staff to support 6,500 employees and working on integrating two Service Desks into a unified operation. Prior to this role, Ryan served as Supervisor of IT Infrastructure Operations at Great Lakes Higher Education Corporation from September 2017 to February 2018, where responsibilities included managing 17 staff and leading process improvements that significantly reduced incident escalations. Ryan's earlier experience at the University of Wisconsin-Madison spanned seven years in various roles, including Support and Process Improvement Lead for the Enterprise Content Management System and Interim Incident Manager. Ryan holds a Bachelor of Science degree in English, specializing in Technical Communication from the University of Wisconsin-Madison.