Fernanda Vitório has extensive experience in customer onboarding and support within the technology sector, currently serving as an Analista de Customer Onboarding PL at Neogrid since March 2020. Key responsibilities include gathering client requirements, mapping client needs, providing technical support during product implementation, and conducting training for internal and external stakeholders. Previous roles at Neogrid include Analista de Customer Services PL and Jr, where Fernanda supported technical inquiries, facilitated training sessions, and participated in process improvement initiatives. Prior experience includes positions at Ambiental Limpeza Urbana e Saneamento Ltda and Gesplan S/A, where responsibilities included systems analysis, user training, and technical support. Educational qualifications include a Bachelor’s degree in Information Systems from Católica de Santa Catarina and a postgraduate degree in Project Management from Universidade da Região de Joinville.
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