Indy Razak is the Group Head of Customer & Commercial Technologies at NEOM, bringing over 15 years of expertise in digital transformation, software delivery, and agile methodologies. Previously, Indy held significant roles at various companies, including Programme Manager at Sainsbury's Group PLC, where they led a £3 million contact center transformation, and at TalkTalk, managing a £13.2 million budget for a Business Support Service delivery. Throughout their career, Indy has successfully implemented innovative solutions and managed large teams to achieve substantial improvements in operational efficiency and cost reductions.
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