Vern D.

Vern D. is a seasoned professional currently serving as the Director of Customer Service Performance Execution & Strategy at United Airlines since May 2006. With a robust background in customer service management and strategic execution, Vern has held multiple leadership roles, including Senior Manager of Innovation and Solutions, where the focus was on enhancing customer and employee experiences within gate hold rooms and departure processes. Prior experience includes managing customer service policies and technology, overseeing planning and resource strategies, and supervising large teams to optimize performance and compliance. Additionally, Vern is a Brand Partner with Neora, promoting skincare products, and previously held the position of Assistant Director at the New Mexico Cattle Growers Association, leading advocacy efforts for property owners. Vern holds degrees in Political Science and English Communication from The University of New Mexico.