Iana Romanova

Iana Romanova is a seasoned professional with extensive experience in fraud management and quality assurance. Currently serving as a Senior Team Lead for Fraud at Neo Group since December 2019, Iana focuses on leading fraud prevention initiatives. Prior experience includes roles at Transcom from August 2015 to November 2019, where Iana advanced from Quality Analyst to Quality Manager, achieving customer satisfaction through quality improvement plans, compliance investigations, and process alignment with industry standards. Iana began a career in technical support and office management at Elica from October 2010 to October 2012. Iana holds a Master's degree in Linguistics and Communication from Saint Petersburg State Electrotechnical University "LETI."