Jonatas Hernandes

Jonatas Hernandes is a seasoned professional with extensive experience in customer success and strategic marketing. Currently serving as the Customer Success Coordinator for Key Accounts at Neoway since May 2019, Jonatas manages a team responsible for data analytics projects across various business sectors and oversees key account relationships, focusing on retention and upsell strategies. Prior to this role, Jonatas functioned as a Senior Customer Success Manager at Neoway, leading data analytics initiatives for large accounts. Experience also includes strategic marketing roles at Sika Brazil, where Jonatas managed data analysis for strategic insights, collaborated with sales teams, and oversaw CRM processes. Jonatas began a career in marketing with positions at Lwart Group and SICOOB, gaining skills in market analysis and commercial support. Educational qualifications include a postgraduate degree in Production Engineering from Universidade Estadual Paulista Júlio de Mesquita Filho and a Bachelor's degree in Business Administration from Universidade Paulista.