Roberto Pena is an experienced IT Specialist with a comprehensive background in supporting SaaS applications and managing technical support operations. Currently employed at NerdWallet since October 2021, Roberto previously held similar roles at VMware and NerdWallet, where responsibilities included triaging support requests, managing assets through software like Jamf and Oomnitza, and providing remote assistance for hardware and software issues. Prior positions included research and development at Cruise Automation and various IT roles at Wells Fargo, showcasing a strong aptitude for troubleshooting and technical support. Roberto has also completed training in business writing, public speaking, and cybersecurity through Year Up and holds educational credentials from City College of San Francisco and Laney College.
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