Dmitry Savov is the Head of Customer Relationship Center at Nestlé Nespresso for Belgium and Luxembourg, bringing 12 years of experience in the Contact Centre industry. Previously, Dmitry held various roles including Account Manager, Service Delivery Manager, and Quality Manager within organizations such as Telecom-Express LLC and Microsoft. Known for a results-oriented and proactive approach, Dmitry excels in customer care, sales, and workforce management, as well as change management and team leadership. Dmitry holds a Master's degree from the State University of Nizhni Novgorod.
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