Eugene Ang

Eugene Ang is a skilled professional with extensive experience in customer experience and data insights management, currently serving as the Consumer Experience & Data Insights Manager at Nestlé Nespresso SA since August 2015. In this role, Eugene has successfully launched Singapore's first loyalty program, optimized key customer CRM KPIs, and driven data analytics projects, resulting in improved customer retention and consumption. Prior to this, Eugene held various positions in CRM management and analytics at SPSS Singapore and worked as a Customer Service Representative at Singapore Pools. Eugene holds a Bachelor of Science degree in Statistics from the National University of Singapore, demonstrating a strong foundation in data-driven decision-making.