Marc R. is a seasoned service designer and design researcher focused on the phygital industry. With a career spanning over two decades, they have held various impactful roles, including Senior Digital Art Director and Service Designer at la casa de gretel and Digital Service Designer at FJORD. Currently, Marc is the Experience Lead at Nestlé Nespresso, where they drive innovation in lifestyle experiences, while also teaching service design and design research at BAU, Centre Universitari d'Arts i Disseny. Their extensive experience includes leading teams and projects for notable clients such as Samsung, BBC, and CaixaBank, showcasing a strong commitment to user-centered design and creative problem-solving.
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