Thomas Groß is an accomplished Analyst and Problem Solver currently serving as the Technical After Sales Manager at Nestlé Nespresso. With extensive experience in the management of out-of-home coffee machine repair, they are dedicated to delivering exceptional service and ensuring customer satisfaction. Thomas previously held roles including Technical Projects & Analysis Specialist at Nestlé Nespresso and Project Manager at ecom instruments GmbH. They also possess a robust educational foundation, holding a Staatlich geprüfter Techniker in Maschinen- und Systemtechnik and certifications in project management. Thomas's passion for optimizing processes and fostering collaborative teams has consistently driven operational excellence throughout their career.
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