Arnaud Albertini is a seasoned professional in technical support, currently serving as a Support Account Manager at NetApp since November 2016, after progressing from a Technical Support Engineer role. Prior experience includes a position as Senior Technical Support Engineer at Convergys, overseeing a team of 15 engineers and ensuring case resolution meets service level agreements while maximizing customer satisfaction. Albertini began career as a Technical Support Engineer at Monaco Telecom and holds degrees in Networking and Systems Administration, as well as Electrical Engineering and Industrial Computing from IUT Nice.
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