Ashok Kumar has extensive experience in technical support and management, currently serving as a Manager and Support Account Manager at NetApp since December 2016. Prior to this, Ashok worked at EMC from April 2012 to December 2016 as a Tech Support Engineer III, specializing in managing storage servers and addressing implementation and upgrade queries for EMC solutions. From February 2008 to April 2012, Ashok held the position of Process Lead at Tech Mahindra, focusing on training new hires in networking concepts. Earlier experience includes a role as a Senior Technical Support Officer at Convergys from February 2004 to February 2008, where responsibilities included customer service and technical support for Windows XP. Ashok earned a Master of Business Administration (MBA) in Operations Management from Sikkim Manipal University through distance education between 2015 and 2017.
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