Barry Conroy is a Senior Manager of Technical Support at NetApp, bringing extensive experience in high-tech IT customer service management and team leadership. With over eleven years in managerial roles, Barry has successfully developed customer-driven process strategies that enhance satisfaction and retention. Prior experience includes positions at Dell EMC and EMC, where they managed technical support teams, supervised customer support operations, and implemented process improvements. Barry holds a Higher Diploma in Computer Science and a Bachelor of Arts in European Studies from University College Cork.
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