Colleen Gamache has extensive experience in technical support and escalation management, particularly in the technology sector. At Oracle, Colleen served as Executive Escalation Manager, focusing on critical customer issues and overseeing problem resolution. Prior roles at Oracle included Senior Technical Support Engineer and Technical Support Engineer, where responsibilities included supporting high-profile customers and managing complex technical issues. As Engineering Escalation Manager at NetApp, Colleen efficiently resolved customer escalations and communicated findings to executive leadership. Previous experience includes Software Quality Assurance Engineer at Eliasen Group, Technical Support Engineer, and University Recruiter at Sun Microsystems. Colleen holds a Bachelor of Science degree in Criminal Justice and Corrections from the University of Massachusetts at Lowell.
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