Drew Claybrook

Drew Claybrook is an accomplished Digital Support Community Manager at NetApp, with over a decade of experience in community management and technical support. Previously, as Community Manager at Extreme Networks, Drew revitalized the community platform, significantly boosting site traffic and membership, while integrating Knowledge-Centered Service Best Practices to enhance customer experience. Drew has a background in managing stakeholder communications, participating in design and planning for customer support portals, and establishing community programs. Earlier roles include Senior Services Lab Systems Engineer and L2/Escalation Support Engineer, where Drew excelled in network diagnostics, lab management, and technical training. With a Bachelor of Science in Meteorology and Marine Science Concentration from North Carolina State University, Drew brings a strong analytical and problem-solving skill set to the technology sector.