Ellen Yu is an experienced Support Account Manager at NetApp since February 2017, specializing in account management, lifecycle reporting, and performance assessments. Ellen has a strong background from Dell EMC, where roles included Workflow Manager and Business Data Manager, managing service cases and enhancing support efficiency. Previously, Ellen worked in Advanced Technical Support Incident Management at Verizon Business, demonstrating expertise in customer service and incident management in high-pressure environments. Early career experience includes technical support roles at WorldCom and MCI Corporation, providing service support to high-profile accounts. Ellen holds education credentials from East Carolina University and Dell EMC.
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