Jie Yu has extensive experience in technical support and customer relationship management, currently serving as the Field Escalation Manager at NetApp since November 2006, where responsibilities include overseeing the GC FSE team and acting as the primary support contact for customers and partner teams. Prior to this role, Jie worked at EMC as a Customer Engineer, managing technical support for 16 Symmetrix accounts. Early career experience includes serving as Technical Support Manager at Beijing Teamsun technology Co., Ltd, focusing on SUN and VERITAS products, and as a Support Engineer, providing on-site service. Jie holds an MBA from Shanghai Jiao Tong University and a Bachelor of Science in Automation Engineer Technology from Sichuan University.
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