Kaies Labidi is a Support Account Manager at NetApp since July 2014, leveraging strong customer relationship and crisis management skills to provide top-tier support services to enterprise customers. Previously, Kaies held roles at Hewlett-Packard from October 2008 to June 2014, including Software Support Engineer for Data Protector, Software Duty Manager, and Escalation Manager, where responsibilities involved resolving technical issues, managing customer escalations, and enhancing customer advocacy. Earlier experience includes working as a Support Engineer at Sellbytel from October 2006 to October 2008. Kaies holds a Master's degree in Computer Science from Donetsk National Technical University and a Bachelor’s degree in Mathematics from Sadiki College.
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