Kunal Raina is a Customer Experience Leader currently serving as a Staff Engineer at NetApp, where they focus on transforming customer journey maps and enhancing support strategies. Kunal previously worked as a Senior Escalation Engineer and has a strong background in technical support, product manageability, and cloud solutions. With extensive experience in improving supportability features and alignment with customer feedback, Kunal has successfully driven initiatives that significantly enhanced customer satisfaction. Kunal holds a Master’s degree in Information Technology from the Florida Institute of Technology and a Post Graduate Diploma in Business Administration from Symbiosis Pune.
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