Mary Milot

Mary Milot has over 16 years of experience at NetApp, currently serving as the Manager of the EMEA Customer Assurance Program, where responsibilities include leading critical case escalations and projects. Prior roles at NetApp included managing the Critical Case Team and serving as the TSC EMEA Duty Manager, focusing on escalation management and first-line support. Mary Milot also has project management experience from a previous role as NGS Project Manager, where duties included incident management and training coordination. Earlier in the career, Mary Milot worked at Unisys providing post-sales technical support for hardware and software. Educational qualifications include a Bachelor of Science in Business and IT from IU International University of Applied Sciences and studies in Electronics and Telecommunications from Tecnológico 1ro de Mayo.