Michael Gold is a Support Account Manager at NetApp Deutschland GmbH, where they manage the support experience for enterprise customer accounts, offering proactive advice on storage and data management systems. With a background in ITIL® 4 Managing Professional, they are skilled in relationship management and customer situation handling. Prior to NetApp, they held roles at Oracle and Sun Microsystems, where they focused on service delivery and account management for major clients in various industries. Michael holds a degree in Electrical and Computer Engineering from Fachhochschule Ulm and has developed technical expertise in databases, server systems, virtualization, and cloud technologies.
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