Michael Haynes is a seasoned Support Account Manager at NetApp, with experience managing extensive systems across multiple Enterprise customers and ensuring seamless support execution. Known for expertise in utilizing Generative AI tools and presenting actionable insights through Tableau dashboards, Michael plays a crucial role in enhancing customer satisfaction and engagement. In previous roles, including Technical Support Engineer II at NetApp and Technical Support Specialist at MEDITECH, Michael developed strong troubleshooting and case management skills, contributed to process improvement, and successfully led customer training initiatives. A graduate of Western New England University with a Bachelor of Science in Information Technology, Michael combines technical know-how with a commitment to customer success and operational excellence.
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