Michael Lacy

Michael Lacy possesses extensive experience in technical support and account management, having served as a Support Account Manager II and III at NetApp from January 2021 to July 2023, where responsibilities included addressing critical customer issues and conducting operational guidance sessions. Prior to this, Michael worked as a Technical Support Engineer III at NetApp, solving complex technical problems for enterprise-level customers. Earlier career roles include Technology Coordinator at Rhatigan Student Center, overseeing departmental finances, and Student Lab Manager at Friends University, where training and maintenance of a computer lab were key duties. Michael holds an M.B.A. in Information Technology Project Management from Newman University and a B.S. in Management Information Systems from Friends University.