Michelle Ferguson has extensive experience in technical support and engineering roles, primarily at NetApp since August 2015, where current positions include Knowledge Domain Expert (KDE) Lead and Senior Escalation Engineer, specializing in hardware and MetroCluster technologies. Prior to this, Michelle served as a Senior Technical Support Engineer at Convergys, overseeing a team of engineers, and as a Technical Support Engineer, providing first-level support for NetApp products in the EMEA region. Earlier experience includes an IT Systems Administrator role at White Bros Ltd, where responsibilities encompassed desktop support, server and network administration, and website development. Michelle holds a Bachelor of Science (BSc) in Computing Science from the University of Staffordshire.
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