Ryan Mathews

Ryan Mathews is a seasoned professional in digital support strategy, currently serving as Senior Director at NetApp since July 2018. Previously, Ryan held the position of Senior Manager for Online Support at Republic Wireless, focusing on enhancing customer experience through various web-based support channels. A substantial tenure at Extreme Networks included roles such as Service Operations Manager, where responsibilities encompassed knowledge management, self-service support, and technical support lab operations, as well as KCS Program Manager and Services Technology Office Manager. Ryan began a career in the United States Air Force as a Communications Officer, obtaining the rank of Captain. Education includes a Bachelor of Science in Electrical Engineering from the University of Florida and an MBA with a specialization in Services from North Carolina State University.