Steve Smith is a retired professional who began a career as an engineer at Nortel, later advancing through roles at Avaya and NetApp. At NetApp, they served as a Senior Manager for Unified Communications, overseeing engineering and operations of IT enterprise telecom services. They also held key positions at Nortel, including Installation Toolroom Manager and Migration Team Leader, and at Avaya as Senior Manager for Hosted Solutions PM and Customer Support. Steve was recognized with the Nortel PRIDE Award in 2000 and has expertise in continuous improvement and excellence instruction. Their education includes medical training from the US Navy from 1976 to 1979.
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