Thanh Tran

Thanh Tran is a Senior Escalation Engineer at NetApp, where they respond to complex technical issues and build strong relationships with customers to ensure high-quality support. Prior to this role, they worked as a Technical Support Engineer at LSI Corporation from 2008 to 2011, where they specialized in enterprise storage and mentored team members on new and legacy products. Thanh holds a degree in Pre-Medicine from Wichita State University, earned in 2008. With a focus on process improvement and project management, they excel in training and leading diverse teams to provide World Class Support across various product lines.