Tiviley Slack, MSIT, is a seasoned professional with extensive experience in program management and software development. Currently serving as a Senior Support Readiness Program Manager at NetApp since September 2013, Tiviley focuses on enhancing efficiency within Global Technical Support Center Operations to drive customer success. Prior to NetApp, Tiviley spent six years at IBM in various roles, including Software Development Project Manager and Scrum Master, where responsibilities included managing large teams, overseeing web application delivery, and implementing Agile methodologies. Tiviley holds a Master of Science in Information Technology Management from the University of Maryland Global Campus and a Bachelor of Science in Electrical Engineering from Alabama Agricultural and Mechanical University.
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