Tom Eppinger

Tom Eppinger is an accomplished IT Service Delivery Manager and Business Relationship Manager at NetApp, where since January 2014, important contributions include representing IT within the Customer Success Operations organization, implementing IT Service Management methodologies, and managing Annual Operating Planning activities. Prior experience includes serving as Senior Director of Customer Experience and Process Excellence at Cbeyond, where Tom led cross-functional teams for cloud-based product introductions and enhanced customer loyalty initiatives. Previous roles also encompass management consulting positions at ScottMadden, Inc. and EarthLink, alongside an operations management role at Red Hat, where Tom developed fulfillment models and managed customer service operations. Tom holds an MBA from Duke University's Fuqua School of Business and a BSE in Mechanical Engineering from Duke University.