Uwe Grumes is an experienced professional in customer success and technical support management, currently serving as the Director of Customer Success at NetApp since October 2010. In this role, Uwe oversees Customer Success Managers and Support Account Managers across the AT/DE/CH regions, fostering strong customer relationships and delivering enterprise-class support services. Prior experience includes roles as a Senior Manager and Manager for Support Account Managers at NetApp, an IT Consultant at ITServ GmbH, and an IT Systems Technologist at Sun Microsystems. Uwe began a career as a Systems Engineer at Force Computers and holds a Master of Arts in Intercultural Communication, Cooperation, and Management from Hochschule München University of Applied Sciences, as well as a Graduate Engineer degree in Electrical, Electronics, and Communications Engineering from Technische Hochschule Nürnberg Georg Simon Ohm.
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