William Hicks is an experienced Technical Support Engineer currently working at NetApp since May 2018, progressing from Technical Support Engineer II to Technical Support Engineer III. Prior to this role, William served as a Network Lab Monitor at East Carolina University from August 2017 to May 2018, where support and assistance were provided to students in the Network Lab environment. William also gained valuable experience as a Technical Support Engineer at Cisco Meraki for a brief period in early 2017. William holds a Bachelor of Science degree in Information and Computer Technology from East Carolina University.
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