William Seymour

William Seymour has extensive experience in technical support and IT systems management, currently serving as a Global Support Account Manager at NetApp since May 2007. Responsibilities include managing critical case escalations, conducting technical root cause analyses, and facilitating product technical discussions. Prior to NetApp, William worked as a Network Analyst at Johns Hopkins Hospital from February 1997 to August 2006, where involvement included IT systems management and a federal government contract at the National Institute on Drug Abuse. William holds a Bachelor of Science in Computer Science from the University of Maryland Global Campus, completed between 2001 and 2005.