Ian Ballantyne is a seasoned technology professional with extensive experience in customer success and technical support roles across various organizations. Currently serving as a Customer Success Manager at NetBrain Technologies Inc. since December 2022, Ian drives post-implementation strategies and enhances customer satisfaction for Fortune 500 clients. Previous roles include significant contributions as a Demo Engineer, where Ian developed custom demonstrations and collaborated with technical teams to showcase platform value. With a background in technical support at OpenText and Auvik Networks, along with expertise in network optimization, VoIP technology, and IT support, Ian has demonstrated a strong ability to enhance operational efficiency and deliver impactful solutions. Ian holds degrees in Information Technology Support Services and Computer Engineering Science from Conestoga College and Northern College.
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